GateList
GateList Support
We can help with service access, organization setup, users, access entries, and the mobile app.
How to contact support
If you have a question about GateList, email us at:
In your message, please include:
- organization name;
- organization identifier, if known;
- your name;
- email or phone number for contact;
- a short description of the issue;
- a screenshot of the error, if available.
What we can help with
We can help with:
- signing in to your account;
- organization registration and email confirmation;
- account recovery;
- users and roles;
- vehicle and guest lists;
- temporary passes;
- arrival and departure journal;
- push notifications in the mobile app;
- technical issues on the website or in the app.
Security
Do not send your password, confirmation codes, access tokens, or other secret data to support. GateList staff will never ask for your account password.
Response time
We try to respond as quickly as possible. Response time may depend on the complexity of the request and current support load.